Assertiveness – Relationships and Reputations

Assertive people not only achieve their aims confidently but also attain ‘win–win’ outcomes by exploring the opinions of others and building cooperation within a team. They are the ones who can seize the moment and are not afraid of courageous conversations. Those attending this one–day workshop will develop their communication effectiveness and personal confidence through group activity and individual feedback.

Duration

1 day workshop followed by 2 x 1:1 coaching sessions.

 

Course Objectives

At the end of the programme participants will be better able to:

• understand the relationship between assertiveness and effective communication at work;
• recognise different behaviour extremes and how to adapt to these assertively;
• communicate assertively when making their case face to face and over the telephone;
• give and receive constructive feedback – to improve their own and others’ performance;
• understand the importance of self–management in being able to feel more confident and communicate effectively.

 

Course Outline

• Introduction and Objectives
• Personal goals
• Communication Skills
• Receptive and Expressive Skills
• Listening with intent
• Cultural differences in communication styles
• Assertiveness
• The Model
• Definitions
• Recognising behaviour extremes
• Assertive verbal techniques
• Confidence in communication at all levels
• Giving difficult feedback
• Communicating upwards
• Communicating to groups
• Self managing our communication
• Transactional Analysis
• Understanding attitudes and behaviours
• Individual Action Planning

 

Most commonly used delivery methods

• Presentation
• Discussion
• Business Simulation
• Role Play
• Question & Answer
• Case Studies
• Discovery Learning
• Modeling
• Brainstorming
• Small group activities
• Large group activities
• Activities with music
• Activities with art
• Individual coaching
• Structured feedback
• Drama
• Graphic recording
• Psychometric testing