Communication Skills

“Lack of communication….. communication breakdown…..nobody listens…”

If you could overhear conversations in most organisations you would certainly hear these phrases, or something very similar. POD consultants have worked with hundreds of people at all levels in many organisations and poor communication is the most frequently quoted reason for disappointment or failure. It doesn’t have to be.

Individuals can learn how to reflect on their communication style, understand the impact of their style on others, and be able to flex their style to get the best results. They can learn to apply simple yet vital skills through which they will find powerful ways to connect to others.

When communication improves so does understanding and mutual valuing.

Duration

1 day workshop followed by 2 x 1 to 1 coaching sessions.

 

Course Objectives

At the end of the programme participants will be better able to:

• recognise the importance of face to face communication in their lives;
• identify what interferes with effective communication;
• apply skills that improve their communication with others;
• give useful feedback to others;
• welcome feedback on their own skills and use it for their own development;
• consider cultural differences when communicating with others;
• listen more than they speak;
• present a case in a way that is entirely appropriate for the listener.

 

Course Outline

• Introduction, objectives, personal goals
• The dynamics of human communication
• Barriers to effective communication: distortion and self talk
• Language: the words we use
• Vocal tone: the way we say it
• Body language: message clusters
• Giving and receiving feedback
• Listening: staying in the here and now
• Presenting your case: influencing and negotiating
• Personal action plans

 

Most commonly used delivery methods

• Presentation
• Discussion
• Business Simulation
• Role Play
• Question & Answer
• Case Studies
• Discovery Learning
• Modeling
• Brainstorming
• Small group activities
• Large group activities
• Activities with music
• Activities with art
• Individual coaching
• Structured feedback
• Drama
• Graphic recording
• Psychometric testing