Cross Cultural Communication

Organisations have moved on from working internationally to working globally. Faster means of transport has resulted in the opportunity for business people to move from place to place to do business with foreign customers and suppliers. Professionals are often relocated to remote parts of the world to represent their organisation. This workshop explores how our own culture affects our perception of the world and our behaviour, how we can learn by observing, asking the right questions, and reflecting. It provides the participants with valuable tips for managing cultural differences in all aspects of business life.

Duration

1 day workshop. Optional 1:1 coaching afterwards.

 

Course Objectives

At the end of the programme participants will be better able to:

• provide an outline of some of the key cross-cultural differences;
• gain an understanding of their own culture and attitudes;
• provide the opportunity to consider one’s reaction to a variety of cross–cultural situations;
• increase awareness of cultural tendencies while working in other cultures;
• provide hints and advice regarding working in other cultures.

 

Course Outline

• What is culture?
• An introduction to key cross cultural factors
• The TRUST model of culture
• Communication Styles
• Traits, do’s and don’ts
• Stereotypes and generalisations
• Attitudes to conflict
• Key Cultural Differentiators
• 6 paradigms of cultural behaviour
• Values and Attitudes
• The cultural style profile
• Individual action planning

 

Most commonly used delivery methods

• Presentation
• Discussion
• Business Simulation
• Role Play
• Question & Answer
• Case Studies
• Discovery Learning
• Modeling
• Brainstorming
• Small group activities
• Large group activities
• Activities with music
• Activities with art
• Individual coaching
• Structured feedback
• Drama
• Graphic recording
• Psychometric testing