Developing Management Skills

A two day workshop supported by two one-to-one coaching sessions that gives new managers a toolkit to meet the demands of their new role. The programme covers the five core skills needed for a successful transition from team member to team leader. Participants leave with a SMART action plan that the course tutor helps to implement through individual coaching sessions.

 

Course Objectives

By attending this programme participants will be able to:

• optimise the first 90 days in their new role;
• coach and develop their team members effectively;
• use good communication skills to reach win-win and resolve conflict;
• build and lead a high performing team;
• use delegation to achieve efficiency and to develop others;
• deal with performance issues swiftly and effectively.

 

Course Outline

• The first 90 days
• Why transitions are critical times
• How to take charge effectively
• Making a break from the old job
• Building a strong team
• Team dynamics
• Stages of team development and how to lead at each stage
• How to celebrate success and reflect on disappointment within the team
• Introduction to coaching
• Giving feedback
• Goal setting
• Structured coaching
• Effective delegation
• Delegation or job allocation?
• Selecting the right task for the right individual
• Reviewing and giving feedback
• Communicating and influencing
• Understand your communication style
• The importance of non-verbal communication
• Being assertive not aggressive
• Motivating and understanding others
• What is a motivator and what is a hygiene factor?
• Four things a manager must do
• Classic motivation theories

 

Learning supported by:

In addition to the two-day workshop participants will be asked to complete a pre-course activity to assess their current level of management skills. They will have access to DMS, the POD on-line delegate management system, through which they can communicate with the tutor and other participants, and download further information about the five core management skills.