Increasing Management Effectiveness

For managers who have had one to two years’ management experience and who want to refresh their core skills and explore new skill areas. In addition to the core skills this programme covers creative problem solving, influencing skills and running effective meetings and conference calls. There is also an opportunity for participants to receive 180° feedback and discuss this with the course tutor.

 

Course Objectives

By attending this programme participants will be able to:

• assess their current level of management skills and identify opportunities for improvement;
• manage performance to achieve team and individual objectives;
• identify coaching opportunities and use them effectively;
• use a range of creative problem solving techniques;
• hold productive meetings and conference calls;
• use good communication skills to influence others.

 

Course Outline

• 180° feedback and establishing aims
• Interpreting the feedback
• Receiving feedback positively
• Setting individual learning goals
• Performance management
• Setting goals and objectives
• Agreeing development plans
• Reviewing performance
• Dealing with under performers
• Coaching moments
• Providing coaching opportunities
• Helping individuals to reflect
• Encouraging individual learning from coaching
• Creative Problem solving
• Thinking outside the box
• Tools and techniques
• Productive meetings and conference calls
• The nuts and bolts of meetings
• Winning participation and commitment
• Techniques for managing conference calls
• Influencing skills
• Building rapport with everyone
• Choosing the right style
• Getting your point across clearly and succinctly

 

Learning supported by:

In addition to the two-day workshop participants will be asked to complete a pre-course activity to assess their current level of management skills. They will have access to DMS, the POD on-line delegate management system, through which they can communicate with the tutor and other participants, and download further information about the five core management skills.