Leadership Across Cultures

For organisations to be successful in a global marketplace individual managers need to understand the barriers to effective working across cultures. They need to be able to develop international team spirit and manage local versus global tensions. This workshop shows participants how to avoid mistakes and misunderstandings as well as manage performance within a remote team. It helps them to build trust and respect within their team and provides them with knowledge and skills to apply successful leadership skills in a multicultural business environment.

Duration

Group workshops and individual coaching sessions to be tailored to client needs.

 

Course Objectives

At the end of the programme participants will be better able to:

• employ the principles of cross-cultural management;
• prepare for dealing with an international sales force, international clients, face-to-face or remote multi-national team;
• describe the values and attitudes of different national groups;
• respond to different expectations on the part of international personnel and clients;
• discover one’s own cultural strengths and opportunities for adaptation;
• build trust and rapport with international groups;
• deal with cross-cultural misunderstandings through applying knowledge and sensitivity.

 

Course Outline

• Introduction and Overview
• Personal learning goals
• The three characteristics of successful cross-cultural communication
• Understanding values and attitudes
• The three types of culture
• Values and attitudes of key communities
• Practice: how behaviour reflects values and attitudes
• Building cultural sensitivity
• Practice: The international communications continuum
• The ten international management bear-traps
• Practice: The RADAR system for recognising and dealing with international management problems
• Managing across cultures
• Leadership and management styles
• Team-working and communication
• Meetings and negotiations
• Practical Exercise – Case studies
• Action Planning
• Project: Improving international communications
• Personal action planning

 

Most commonly used delivery methods

• Presentation
• Discussion
• Business Simulation
• Role Play
• Question & Answer
• Case Studies
• Discovery Learning
• Modeling
• Brainstorming
• Small group activities
• Large group activities
• Activities with music
• Activities with art
• Individual coaching
• Structured feedback
• Drama
• Graphic recording
• Psychometric testing