Recruitment Interviewing and Selection Skills

It is generally accepted that interviewing on its own is not a totally reliable predictor of job success. It follows then that the more systematic and thorough the interview process is, the more reliable and valid the selection decisions will be. What is covered in this workshop is best practice in interviewing as part of the recruitment and selection process. It focuses on defining departmental needs and uses competence–based questions to find the right person.

Duration

1 day workshop followed by 2 1:1 coaching sessions before and after participants conduct their first recruitment interview following the workshop.

 

Course Objectives

At the end of the programme participants will be better able to:

• understand and apply the selection criteria for staff;
• use a systematic, competence based approach to recruitment and selection;
• plan and prepare for recruitment interviews;
• use a variety of interviewing techniques;
• avoid interviewing pitfalls;
• better understand non-verbal communication;
• carry out the recruitment process in line with best practice in Equal Opportunities.

 

Course Outline

• Selection Criteria:
• Essential and Desirable Criteria
• The Person Specification
• How will I check?
• The Selection Interview:
• Planning the interview
• Types of questions
• Interactive listening
• Summarising and checking
• Interviewing Pitfalls:
• The Halo and Horns Effect
• “Is this a legal question?” – looking at the legislation
• Talking vs Listening Ratio
• Selecting the best candidate
• Action points

 

Most commonly used delivery methods

• Presentation
• Discussion
• Business Simulation
• Role Play
• Question & Answer
• Case Studies
• Discovery Learning
• Modeling
• Brainstorming
• Small group activities
• Large group activities
• Activities with music
• Activities with art
• Individual coaching
• Structured feedback
• Drama
• Graphic recording
• Psychometric testing