Skills Development for the International Manager

The extent and scope of the manager’s role will depend on the size and nature of the organisation. However, more and more first time managers are required to develop their management skills in an international environment. This programme shows such managers how to manage people they hardly ever see, to set up good communications channels, give constructive feedback and provide effective coaching. It also enables them to establish their own management style taking into consideration cultural differences.

Duration

Group workshops and individual coaching sessions to be tailored to client needs.

 

Course Objectives

At the end of the programme participants will be better able to:

• manage their team taking into consideration cultural differences and different working styles;
• leverage the talents and knowledge of their team and create a performance culture;
• conduct effective performance reviews;
• coach their team through giving and receiving feedback professionally;
• develop individuals in their team to reach their full potential;
• maintain the passage of good information throughout their team;
• track progress of work in remote locations.

 

Course Outline

• Introduction and Overview
• Personal learning goals
• The role and responsibilities of an international manager
• Understanding and working with others
• What makes different people function?
• Values and attitudes of key communities
• Practice: how to communicate with different personality types
• Managing others
• Cascading objectives: individual goal setting
• Giving feedback: cultural expectations
• Monitoring individual performance
• Coaching for improved performance
• Leading an international team
• Leadership and management styles
• Team-working and communication
• Meetings and negotiations
• Communicating across cultures
• Presentations and listening styles across cultures
• Formal and informal communication within the team
• Five “C”s of remote team communication
• Action Planning
• Next steps

 

Most commonly used delivery methods

• Presentation
• Discussion
• Business Simulation
• Role Play
• Question & Answer
• Case Studies
• Discovery Learning
• Modeling
• Brainstorming
• Small group activities
• Large group activities
• Activities with music
• Activities with art
• Individual coaching
• Structured feedback
• Drama
• Graphic recording
• Psychometric testing